Terms and Conditions

Return Policy:
All returns are subject to a 25% restocking fee. Monarch will not accept returns after 20 days from sales order date.

All NEW equipment must be returned in its original box and in the original condition.

Monarch must have on file a tax exemption certificate or the customer will be charged sales tax. (Texas Customers Only)

Monarch offers a two year warranty, from date of purchase for all Nortel and Avaya products, unless otherwise stated. All equipment from Monarch, whether it was equipment repaired or purchased, has a Monarch sticker. If this sticker is tampered with or removed, the warranty is null and void.